Time Tidbits: Optia

OPTiM, a leader in providing IT support solutions that enable creativity, collaboration and convenience while online, just launched Optia for Android^™, the first-ever app to enable remote support between smartphone users. Smartphone owners having trouble figuring out how to use a particular feature or app on their device can simply enable screen-sharing and remote operation with family and friends, and get real-time instructions from a trusted source, as if they were right in front of you. It’s both simple and secure.

^*Optia’s full feature list includes:

• Screen Sharing: Solve problems by sharing your screen with another
• Visual Step-By-Step: In-app markers allow for easy, visual, step-by-step support guidance
• Remote Operation: Give and receive support anytime, anywhere from a remote device
• Easy Connection: Connect to support as easily as if you were making a call
• Chat: Send and receive text messages while remotely controlling a device
• Free: For a limited time only, Optia is now available for FREE through Google Play^™

In addition to everyday smartphone owners, OPTiM’s Optia app will also deliver significant cost-reduction benefits to both device manufacturers and wireless carriers, as customers who have been unable to resolve their smartphone IT-related issues through customer support can cost U.S. carriers, for instance, a total of $2 billion per year.^** By opening the support ecosystem to include trusted parties like family and friends through the use of Optia’s remote operation and screen-sharing  capabilities, manufacturers and carriers alike are provided a tool for organically reducing these support costs while also making the support experience easier, more flexible and convenient for their customers.

See it in action:

About OPTiM

Based in Tokyo, Japan, OPTiM, provides solutions that reduce support costs for enterprises and is focused on evolving online experiences so that the Internet becomes something that you aren’t even conscious of—like the air you breathe. OPTiM’s suite of solutions includes setup, diagnostic and marketing tools for NGN and home networks, and also targets mobile devices, routers, TVs, gaming platforms, multifunction peripherals, servers, printers and DVD recorders.

^*Optia System Requirements: Android 2.3 or Higher, Internet Connectivity Required (WiFi Recommended), Galaxy availability coming soon

^**According to the “Controlling the Android” study by wireless experience management experts WDS, released November 2011