Parenting Pointers: Microsoft Answer Desk

There's now a special feature at  Microsoft Stores. It’s called the Answer Desk.  Microsoft Stores Answer Desk is your one-stop shop for technical questions, troubleshooting and repairs. Free services include extended diagnostics on any device, software repair or support, virus and malware removal, PC tune-ups and more. You only have to pay a flat fee charge if it requires extensive repair or service. This is a great, free tool that anyone can use. They are willing to help out on any PC device, regardless of what type of device it is and where the customer bought it.

• Microsoft Stores will fix your PC. Our knowledgeable and friendly technicians offer full service and support on all software and hardware. In fact, they’ll attempt to fix a PC free of charge, regardless of what device you have or where you bought it.

• Microsoft Stores Answer Desk is your one-stop shop for technical questions, troubleshooting and repairs. Free services include extended diagnostics on any device, software repair or support, virus and malware removal, PC tune-ups and more.
• Our technicians will work to provide the best service possible to address any technology question or problem - from gathering information about a PC to resolving the issue. If a repair is needed, they’ll explain the options and concierge the process. By and large these services will be done for free, but if a machine requires extensive service or hardware repair, for example, there may be a flat fee charged.