We all count on airline & rental booking apps while traveling, but when something goes wrong, some apps offer little to no customer service help, leaving families scrambling.
A new study analyzing over 120 million app reviews across 90+ popular apps reveals which platforms frustrate Americans most when they try to reach customer support.
Call out data:
- Vrbo ranks as the 5th worst app for customer service in America.
- Other travel-related apps that made the worst customer service list are: Expedia (#16), Frontier Airlines (#20), American Airlines (#22), and Airbnb (#23).
- Vacation apps rank as the 3rd worst type of app when it comes to customer service.
- The most common complaints about Vrbo is lack of access to customer service, no response/long waits, and no resolutions to problems.
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