AI shopping took the world by storm during the 2025 holiday shopping season, resulting in billions of dollars’ worth of sales. A new consumer survey by PartnerCentric found that 64% of consumers are planning on embracing AI shopping in 2026, with 13% trying it for the first time.
Other key findings:
- 49% reported using AI to shop in 2025, spending an average of $408
- 61% reported using ChatGPT specifically for their shopping
- 55% use AI shopping to find the best price
- In 2026, 1 in 4 will make AI their go-to way to shop
- Americans are planning on using AI for 32% of their online shopping in 2026
Despite many using AI chatbots to shop, it doesn’t come without some unease: 78% are concerned about how chatbots use their data, and 60% don’t trust AI with their payment information.
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